Based in Pretoria, Tshwane Digital Solutions is one of the largest Roland authorized dealers in the Gauteng, Mpumalanga and Northwest regions focusing solely on the sales and servicing of Roland products and supporting hardware such as Laminators, Online Dryers and resin doming machines. Established in 2004, TDS quickly grew to become one of the market leaders proving to be a valuable partner to many businesses starting or growing in the Printing and Signage industry.Through constant improvement & innovation, and with full product support from Roland SA, TDS has the expertise and means to adequately and professionally serve our clients.
With a dedicated and professional marketing team TDS strives to provide current trends, general information, notification of software updates and pricing through a regularly sent email system to all our existing clients to keep them in touch with us before, during and after the sale has occurred. Our sales people are friendly and focused on helping you with intimate in depth knowledge of all our products and their ideal application to help you make the right choice of hardware suited to your businesses needs. The Roland trained and accredited service department technical team is waiting to respond speedily should service be needed, and 1 based at our offices to provide advanced level Versaworks and computer support should the problems be telephonically solvable. If problems require a visit, we do telephonic pre-visit diagnosis to ensure the correct replacement parts and relevant special tools accompany the technician to the service call minimising the need for costly return visits. Our technicians are also capable of helping to design or streamline your IT infra-structure to suite your equipment’s needs to prevent bottlenecks & down time.
Our response times are usually within 1 working day, sometimes even the same day and we also offer emergency response & prioritisation to clients in high production businesses. Our buffer stock of common spare parts ensures that service calls are not delayed in the unusual case of the importer not having stock and our workshop and transport facilities enable us to move machines easily should they require complete disassembly for advanced fault finding. TDS offers onsite intermediate level electronic board repair to ensure costs and turn around times are kept to a minimum.
All service calls are logged on a computerised database system providing a complete, easily searchable history of all service calls logged. TDS offers beginner, intermediate and advanced Roland Versaworks training at our offices to enable clients to get the most out of their machines. Our Demo facilities allow clients to make the right choice of equipment with demo & warranted refurbished machines onsite all necessary samples can be designed & printed on the fly for proof of concept or quality & productivity tests. We also gladly trade in and/or purchase used Roland machines should clients need an upgrade. Our Partnerships with finance houses enable clients to get the unique & prompt finance they need to get their small & medium businesses flying on the road to success with TDS & Roland Your money making friends!!